Shawn Sellar Head of Service Excellence, Canon Business Services Shawn Sellar is the Head of Service Excellence at Canon Business Services, where he leads the delivery and transformation of managed services across Australia, New Zealand, and the Philippines. His responsibilities span service delivery, customer experience, service assurance, digital workplace services, and portfolio innovation.
Prior to joining Canon Business Services, Shawn held several senior technology leadership positions, including Vice President, Global Technology (Employee Experience), where he was responsible for global service operations supporting more than 25,000 employees across North America, Europe, and Asia Pacific.
With more than 20 years of experience in IT service management, digital workplace services, automation, and operational transformation, Shawn has helped organisations modernise service delivery and improve both customer and employee experiences. His areas of expertise include AI-enabled service delivery, enterprise service management, customer experience, and service transformation.
